Choppn' ("we" and "us") is the operator of (https://www.choppnknives.com) ("Website").
By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
We take great pride in providing free shipping to the continental United States. We also offer Priority Processing which means we will pick and pack your order within 24 hours, and give it to our mailer to be shipped. This does not affect the required shipping time, only the internal order processing time which is usually 3-5 days.
Choppn' will refund the value of the goods returned but will NOT refund the value of any shipping/insurance paid.
Choppn' will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
Orders are usually dispatched within 3 - 5 business days of payment of order. We work with several warehouses and manufacturers, most of which operate on Monday - Friday during standard business hours, except on national holidays at which time they will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
If delivery time has exceeded the forecasted time, please contact us at email@example.com so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6.Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service at firstname.lastname@example.org for the next steps.
7. Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Choppn' encourages you to be aware of these potential costs before placing an order with us. Choppn' is in no way liable for any Import duties and taxes that may be applied to orders.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, please email us at email@example.com