Shipping Policy

SHIPPING POLICY

Choppn' ("we" and "us") is the operator of (https://www.choppnknives.com) ("Website"). 
By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


1. General 
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.


2. Shipping Costs 
We take great pride in providing free worldwide shipping. We also offer Priority Processing which means we will pick and pack your order within 24 hours, and give it to our mailer to be shipped. This does not affect the required shipping time, only the internal order processing time which is usually 3-5 days.


3. Returns 

3.1 Return Due To Change Of Mind 
Choppn' will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Sale items are not eligible for a return, exchange or credit note unless faulty. If you receive an item that is damaged or faulty, please contact info@choppnknives.com and our Customer Care team will will be happy to assist you in repairing the faulty product.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. 

Choppn' will refund the value of the goods returned but will NOT refund the value of any shipping/insurance paid.

3.2 Warranty Returns 
Choppn' will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Choppn' to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of: 
(a) refund to your payment method 
(b) a refund in store credit 
(c) a replacement item sent to you (if stock is available)


4. Delivery Terms 

4.1 Transit Time 
Generally, orders shipped from our warehouse are in transit between2-3 weeks. These times can vary greatly depending on the current affairs (like the Global Pandemic - COVID19). We try our best to maintain a fully operational and timely delivery, but external cases such as Country wide or State lock downs could affect the overall transit time.

4.2 Dispatch Time 
Orders are usually dispatched within 3 - 5 business days of payment of order. We work with several warehouses and manufacturers, most of which operate on Monday - Friday during standard business hours, except on national holidays at which time they will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. 
Due to the latest updates with the Corona Virus, dispatch time can now take up to 10 days - Delivery times have also been slightly affected due to the Global pandemic. We expect this to be only temporary, until worldwide logistics smooth out.

4.3 Change Of Delivery Address 
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.4 Items Out Of Stock 
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.5 Delivery Time Exceeded 
If delivery time has exceeded the forecasted time, please contact us at info@choppnknives.com so that we can conduct an investigation.


5. Tracking Notifications 
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.


6.Parcels Damaged In Transit 
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service at info@choppnknives.com for the next steps.


7. Duties & Taxes 

7.1 Sales Tax 
Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes 
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Choppn' encourages you to be aware of these potential costs before placing an order with us. Choppn' is in no way liable for any Import duties and taxes that may be applied to orders.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping.


8. Cancellations 
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.


9.Insurance 
Parcels are insured for loss and damage up to the value as stated by the courier.


   9.1 Process for parcel damaged in-transit 
   We will process a refund or replacement as soon as the courier has completed their investigation into the claim.


   9.2 Process for parcel lost in-transit 
   We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.


10. Customer service 
For all customer service enquiries, please email us at info@choppnknives.com