Frequent Questions & Answers

Shipping & Returns

It's true! Every product we sell comes with a 60-Day Money Back Guarantee. Love it - or send it back. No questions asked, no gimmicks, and no hoops to jump through. Really.

Our return policy is simple - love our products, or send them back. We offer a 60-Day Money Back Guarantee for all of our products, If you're not 100% satisfied with your new products, return them for a full refund—no questions asked.

Simply contact us and we’ll get you set up ASAP!

Products must be returned unused with the original packaging to be eligible for a refund.

Our return policy is applicable only to orders placed on https://www.choppnknives.com

The 60 Day Money Back Guarantee does not apply to Warehouse Deals. Warehouse Deals are Final Sale -- no returns, refunds or exchanges.

See full Terms and Conditions 

Here’s how it works: You place an order online, then we process it. Your package will typically ship out from our warehouse within 3 business days. From then on, it all depends on your shipping method. If you choose our free shipping option, your order will arrive within seven to fourteen business days, and many times less.

Our warehouse team takes a much deserved break on weekends and national holidays, so orders placed on those days will be shipped the following business day.

We currently ship all over the world! Even better, all orders ship within 1 business day or less after ordering.

See full Terms and Conditions

We are proud to offer free shipping for all orders no matter the size!

Our shipment times are calculated in business days, from the date of shipment. All orders ship within 3 business day or less.

Shipping costs are non-refundable.

As stated in our shipping policy, custom duties, taxes, import costs or any other country taxes are not pre-paid for and may be levied upon delivery.

We are required by international import laws to declare the full price of any international purchases. Not doing so could result in fees for us - and even worse - your order getting stuck in customs. For that reason, your customs declaration will represent the full purchase price of your order

Unfortunately we do not

Account & Orders

Email our team ASAP so we can try to make any changes to your order. We strive to get orders shipped out as quickly as possible, which means we may not be able to catch your order in time to adjust or cancel it. If the order has not already been shipped out, we'd be more than happy to get the items of your choice swapped or removed.

1. When your order shipped, we sent you an email with a link to a tracking page. Find that email by searching your inbox for emails from Choppn' Knives.

2. You can find the delivery details on our dedicated tracking page.

3. Still can't find it? No sweat. Just contact us and we can give you the latest status for your order.

To process a return within the 60-Day Money Back Guarantee period, simply email, info@choppnknives.com, and one of our team members will help you process the request.

The 60-Day Money Back Guarantee period is in play for our international customers, as well! If you are located outside of the US and want to return an international order within a 60 days from delivery, please email info@choppnknives.com, to let us know.

Please note that original shipping fees are non-refundable, and return costs are the customer’s responsibility. Please indicate that this is a return on the Commercial Invoice.

Returns can NOT be made outside of the 60-Day Money Back Guarantee period.

Exchanges fall under the same guidelines as returns. If you'd like to make an exchange at any time during your 60-Day Money Back Guarantee Period, just send our team an email and we can set that up for you!

Be sure to check your spam folder, and if you still don't see it, send our team an email and we'll get that taken for you ASAP.

Only one promo code is applicable per order. If there is an active sitewide promo that applies to the item(s) in your order, it will be automatically applied - unless a promo code is provided to apply the promotion. If you would like to use another promo code you've received instead, send us an email and we'll be happy to use the best promo for you!

Warranty

Sure thing! Long story short, all our products, are made out of the best materials on the planet. All of our products are guaranteed for life against defects in materials and workmanship. 

If your product doesn’t live up to what we said it would, then contact us and we'll take care of you. Really, it's that simple.

Yup!