FREQUENT QUESTIONS & ANSWERS

You've got Questions?

We've got Answers!

SALES & ORDERS

How will i know if my order has been placed?

Once you have successfully placed an order, you will receive an email from us with your order number.

How long before my Order ships?

Typically orders are handed over to our mailers within 2-3 days. Our mailers usually require up to an additional 2-3 days before the tracking code is input into the system, but during peak periods this could take up to 5 days.

What currency will i be billed in?

Please note that our website, www.choppnknives.com, is set in EUR (Euros). This means that the prices of our products are set in EUR Euros and we receive payments in this currency. By placing an order on our website, you will automatically be charged in EUR. 


Product prices will be displayed in your currency throughout the website until you confirm your cart by clicking on Checkout (before entering your details and choosing the delivery method). The prices displayed before this confirmation of the cart are estimates calculated at the daily rate. 


 When you’ll finalize your order, that is, enter your details and choose the delivery method, the prices will be displayed again in EUR. The total amount of your order will be charged in EUR to your bank account. If you don’t have a EUR bank account, we recommend that you check with your bank for potential conversion charges.

What about Taxes and Import Duties?

Prices shown on this website do not include VAT.


For customers within the UK and EU, VAT will be charged at 24% on all goods. 


For customers outside the UK and EU, VAT is not charged. However, there may additional VAT, customs charges or import duties to pay on entry of the goods into your country. This varies by country and is payable by the customer. 


VAT invoices are also available on request.


Choppn' Knives is an S&T Nomadic Solutions brand and is a fully VAT registered GR business (VAT no. 801 243 300).

How can i cancel an Order?

Orders can be canceled so long as the order has not been shipped. To cancel an order please contact us.

 Available Contact options are: 

Email: info@choppnknives.com 

Whatsapp: +30 6987910840 

Facebook Messenger: m.me/choppnknives

Is my credit card information secure?

Absolutely! Security is one of the biggest considerations in everything we do and that is why we chose to partner with Stripe. 


Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.


All card numbers are encrypted with AES-256 and Decryption keys are stored on separate machines.

SHIPPING & RETURNS

How will i know if my order has been placed?

Once you have successfully placed an order, you will receive an email from us with your order number.

How long before my Order ships?

Typically orders are handed over to our mailers within 2-3 days. Our mailers usually require up to an additional 2-3 days before the tracking code is input into the system, but during peak periods this could take up to 5 days.

What currency will i be billed in?

Please note that our website, www.choppnknives.com, is set in EUR (Euros). This means that the prices of our products are set in EUR Euros and we receive payments in this currency. By placing an order on our website, you will automatically be charged in EUR. 


Product prices will be displayed in your currency throughout the website until you confirm your cart by clicking on Checkout (before entering your details and choosing the delivery method). The prices displayed before this confirmation of the cart are estimates calculated at the daily rate. 


 When you’ll finalize your order, that is, enter your details and choose the delivery method, the prices will be displayed again in EUR. The total amount of your order will be charged in EUR to your bank account. If you don’t have a EUR bank account, we recommend that you check with your bank for potential conversion charges.

What about Taxes and Import Duties?

Prices shown on this website do not include VAT.


For customers within the UK and EU, VAT will be charged at 24% on all goods. 


For customers outside the UK and EU, VAT is not charged. However, there may additional VAT, customs charges or import duties to pay on entry of the goods into your country. This varies by country and is payable by the customer. 


VAT invoices are also available on request.


Choppn' Knives is an S&T Nomadic Solutions brand and is a fully VAT registered GR business (VAT no. 801 243 300).

How can i cancel an Order?

Orders can be canceled so long as the order has not been shipped. To cancel an order please contact us.

 Available Contact options are: 

Email: info@choppnknives.com 

Whatsapp: +30 6987910840 

Facebook Messenger: m.me/choppnknives

Is my credit card information secure?

Absolutely! Security is one of the biggest considerations in everything we do and that is why we chose to partner with Stripe. 


Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.


All card numbers are encrypted with AES-256 and Decryption keys are stored on separate machines.

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