FREQUENT QUESTIONS & ANSWERS
You've got Questions?
We've got Answers!
How Sharp are Choppn' Knives?
All Choppn' Knives are hand sharpened using a traditional Japanese technique known as the Honbazuke Method. This tradtional Japanese method gives every Choppn' Knives blade its incomparable sharpness.
The Honbazuke Method involves a 3-Stage complex sharpening process done entirely by hand and finished to a mirror polish. The blade is first coarsely ground using a vertically rotating sharpening stone, followed by a fine honing using a horizontally rotating sharpening stone. The edge is then polished using a leather stropping block for scalpel-like sharpness.
Do Choppn' Knives come with a warranty?
Choppn' offers a 12 Month limited warranty on all knives purchased from our website. The warranty covers the repair or replacement of any defective material or component. In the rare case that we are unable to repair or replace the defective material or component, we will submit a refund. The warranty does not cover any issues due to normal wear and tear, misuse, bad maintenance or loss/theft of the knife.
Unlike the majority of kitchen knives available on the market, Japanese Chef's knives have a thin blade edge that is extremely sharp but fragile. Please use special care when you use them and never use them to cut or separate frozen food, open cans, or cut very hard ingredients.
For more information regarding best practices and Knife care please refer to our Maintenance Guide.
How are the handles made so unique?
The signature Hayami handle is made of multicolored stabilised wood.
The process of stabilizing wood involves drying the wood to get rid of any moisture that it holds. The wood and a stabilizing agent are then placed in a chamber under a vacuum which removes any air from the pores of the wood and fills any voids.
The stabilizing chemical used is a food safe epoxy resin and this is where the variety of colours come from as different dyes can be added. The process gives each piece of wood a different finish and this, combined with the woods graining, means that no two Choppn' Handles will ever be exactly the same.
Do Choppn' knives use real damascus steel?
Yes! all our knives use Damascus Steel nowadays known as "Pattern welded" steel.
Damascus steel is a famed type of steel recognizable by the watery or wavy light and dark pattern of the metal. Aside from being beautiful, Damascus steel was valued because it maintained a keen edge, yet was hard and flexible.
No one has replicated the original method of making Damascus steel because it was cast from wootz, a type of steel originally made in India whos recipe has been lost for over two thousand years.
We use the term “Damascus” because the blacksmiths we work with use the term to describe knives with a layered welding pattern.
Sales & Orders.
How will i know if my order has been placed?
Once you have successfully placed an order, you will receive an email from us with your order number.
How long before my Order ships?
Typically orders are handed over to our mailers within 2-3 days. Our mailers usually require up to an additional 2-3 days before the tracking code is input into the system, but during peak periods this could take up to 5 days.
What currency will i be billed in?
Please note that our website, www.choppnknives.com, is set in EUR (Euros). This means that the prices of our products are set in EUR Euros and we receive payments in this currency. By placing an order on our website, you will automatically be charged in EUR.
Product prices will be displayed in your currency throughout the website until you confirm your cart by clicking on Checkout (before entering your details and choosing the delivery method). The prices displayed before this confirmation of the cart are estimates calculated at the daily rate.
When you’ll finalize your order, that is, enter your details and choose the delivery method, the prices will be displayed again in EUR. The total amount of your order will be charged in EUR to your bank account. If you don’t have a EUR bank account, we recommend that you check with your bank for potential conversion charges.
What about Taxes and Import Duties?
Prices shown on this website do not include VAT.
For customers within the UK and EU, VAT will be charged at 24% on all goods.
For customers outside the UK and EU, VAT is not charged. However, there may additional VAT, customs charges or import duties to pay on entry of the goods into your country. This varies by country and is payable by the customer.
VAT invoices are also available on request.
Choppn' Knives is an S&T Nomadic Solutions brand and is a fully VAT registered GR business (VAT no. 801 243 300).
How can i cancel an Order?
Orders can be canceled so long as the order has not been shipped. To cancel an order please contact us.
Available Contact options are:
Whatsapp: +30 6987910840
Facebook Messenger: m.me/choppnknives
Is my credit card information secure?
Absolutely! Security is one of the biggest considerations in everything we do and that is why we chose to partner with Stripe.
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
All card numbers are encrypted with AES-256 and Decryption keys are stored on separate machines.
Shipping & Returns.
How much does shipping cost?
We offer Free Worldwide Shipping (EMS) on all orders, no matter your order value!
How long before my Order Arrives?
Shipping times vary based on the location and products ordered.
Free Shipping (EMS) usually takes 2-3 Weeks.
We do offer products that are in high demand so on a rare occasion it may take a little longer to fulfill. Thank you for your patience, we know you're going to love your products!
Shipping Delays Due To COVID-19
Due to the unprecedented and unpredictable situation we find ourselves in at the moment, we are experiencing delays on some shipments reaching our customers, because of the demand currently being placed on delivery services. Please note delays of up to 2 weeks may be seen in certain countries.
How do i track my order?
What is your return policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Do you have a money back guarantee?
Absolutely! The 30-Day Money-Back Guarantee is our way of ensuring your complete satisfaction with our products.
If you are not satisfied with the product, then let us know within 30 calendar days of purchase, and we will give you a full refund.
How do i make a return?
In order to return an order please contact the Choppn' Team at email@example.com with your order number and the reason for return.
A representative will process the request and provide the necessary information regarding the return.
Please do not ship out returns without prior contact. This is to ensure we receive your return and properly attribute it to your order.
Upon receiving the product, we will ensure it is unused and in the same condition that you received it and issue your refund within 7 days of receipt.